FAQ

How often should I trim the wick?

Before every burn

 

What do I do if my product arrives damaged? 

Contact us within 7 days of your order being delivered. You can submit a refund request by emailing us at: zenfulcreationsllc222@gmail.com

It will be reviewed by a member of our team within 2-3 business days. 
To qualify for a refund, the item must be unused and in its original packaging. 
If your request is accepted, you will be sent a shipping label to return your items. Please ship your items back within 14 days of delivery. Once we receive your items and verify that your items are in acceptable condition, your refund will be issued. 

My tracking number says that my package was delivered but it wasn’t. What should I do? 

Please start by checking your tracking number. If your package has been marked as delivered, contact your post office as soon as possible to see if they have any information on your package.

 

Are the candles eco-friendly?

Yes! Our candles are made from high quality paraben free, non-toxic, vegan materials which include the wax, dyes, and decorative materials. 

Am I able to save the crystals that are in the candles? 

Yes! Just rinse the crystals in hot water to clean off any remaining wax.